Factual/Circumstance Investigation

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The case manager assigned to your matter will be in contact with you if they need any more information and will also give you email updates in the course of the investigation.

As your specific period of investigations expires, the case manager will discuss these options: (i) continuing the surveillance; (ii) returning at another time; or (iii) terminating the investigation.

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It's not necessary to answer all the questions to get an investigation under way.

For SURVEILLANCE matters we need (i) an address and (ii) the name, sex and approximate age of the claimant.

For FACTUALS / CIRCUMSTANCE investigations just upload the claim form and/or your instructions.

USING OUR ONLINE SYSTEM YOU CAN COMMISSION AN INVESTIGATION IN LESS THAN 60 SECONDS.

Claimant

Address

Circumstances of injury

Insured details

Instructions

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